Senior Account Manager

Account Manager - London

Ref: 346Saturday 7 May 2022


Are you a driven, ambitious and client-centric candidate looking to join a world-class events and experience agency?

About Us

An independent, creatively driven full-service experience marketing agency. For over a century we’ve been partnering with the world’s top brands to deliver creative solutions that make a real difference. Our ideas create impact, inspire audiences and grow business.

Today, we still answer to no one but ourselves. Our business is our business. And that means we focus on what we do best - and how best to do it. It’s an independence that gives us the freedom to be totally transparent. A liberation that keeps us flexible, practical and positively realistic.

Our clear strategic thinking and perceptive creative, breathes life into brands. It’s what turns our goals – and those of our clients, into results. We’re happy working wherever the brief takes us. At home or abroad. On the huge or the hugely important. Our scalability enables us to answer briefs of all shapes and sizes - effectively and eciently.

And the next 100 years? We’ve a lot planned. And big ambitions to address. Starting today. We’re a hungry agency - more committed and driven than ever. We’ll continue to evolve. To grow. And to search for new disciplines and channels that match the aspirations and vision of our clients. Those we already work with, and those we’ve yet to meet.

One thing’s certain. We won’t stand still. We never have. If we had, we wouldn’t have come this far.

Work Environment

Whilst we value working alone, we are a collaborative, predominantly face-to-face organisation and pride ourselves on working together to bounce ideas and support our clients. We have a fantastic, creatively designed space which promotes teamwork at our office in London and expect our employees to be in the oce at least 60% of the time. This is why we have introduced our 3:2 working model which requires all employees to be in the oce Tuesday, Wednesday and Thursdays.


Job Purpose

As Senior Account Manager you will be responsible for supporting the client team and account team by proactively managing key event marketing processes. The objective of this position is to provide proactive management of the event marketing process and drive overall program effectiveness.

Management of the event marketing financial process will enable client teams to effectively track event investments and quarterly spend and enable market adjustments as required. Forecasts and monitoring enable more effective reporting, measurement and portfolio planning.

Key Responsibilities

  • Be the client’s principal point of contact within the agency, albeit they will always be supported at a senior level by either an Account Director or Senior Account Director
  • Write and successfully fulfil growth plans in conjunction with Account Director/Senior Account Director
  • Responsible for the profitability of each project within your account with the support and supervision of the relevant Account Director or Senior Account Director.

Account Management

  • Lead new and develop accounts; be responsible and accountable for overall budgets as agreed in annual account planning process with support from Account Director/Senior Account Director
  • Monitor process, progress, and results to ensure successful delivery of project
  • Write creative concept briefs alongside Strategy and /or SAD
  • Compile budgets with Integrated Production and track to project end, including client reporting and reconciliation process in line with agency standards; through regular tracking of all departments pre-agreed budgets/head hours and costs by project
  • Manage the project teams to deliver successful projects and events

About you

  • You use intellectual curiosity and tenacity to find new solutions to real business issues
  • You like to challenge the status quo
  • You’re a process champion who embraces the company’s working practices and nurtures and encourages others to do so
  • You have the ability to read between the lines and hear what is not being said is at the core of this role

Your Background, Skills & Experience

  • Strong attention to detail
  • Strong communications skills
  • Strong analytical skills
  • Ability to juggle multiple projects simultaneously and support several internal resources
  • Excellent client relationship management skills
  • Budget management experience
  • Knowledge of the role of events and brand experiences in a broader business context to aid the development of relationships with clients from supplier to business partner
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